April 2019
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CA Next Generation 9-1-1 (NG911) – GIS Involvement

What is NG911? Next Generation 9-1-1 (NG911) is an Internet Protocol (IP)-based system that allows digital information (e.g., voice, photos, videos, text messages) to flow seamlessly from the public, through the 9-1-1 network, and on to the 9-1-1 Call taker and on to Emergency Responders. NG911 provides advantages as a technology based solution, which uses GeoSpatial data to send/’route’ an 9-1-1 call to the appropriate Public Safety Answering Point (PSAP).

Why the move to NG911? The current system is antiquated (think look-up tables). The public is using technologically advanced devices and applications that can provide helpful data that is currently NOT made available in the 911 system. The public have expectations that these technologies should work the same when contacting 911. “If Pizza Hut and Starbucks can see your name, location and get real-time updated information, why can’t public safety?”

On an GIS-Technology side, What has to happen to get to NG911? A Lot! But at an initial level… Address information containing street segments must be GIS based! (Currently in a tabular form. MSAG & ALI.) There is a lot to do, as per the NENA Guidance Documents; Suffice to say, it’s a ‘heavy lift’ process to achieve all required and recommended components for NG911, but it is not unrealistic. The Los Angeles County’s Countywide Address Management (CAMS) Program is a starting place to achieve the NG911 GIS data standards of accuracy and completeness.

What is LA County’s Role? 

  • Departments, Committees and Staff in Los Angeles County are participating in their respective Technology/Specialty component of NG911. The eGIS group via the CAMS Program is involved with things GIS related.
  • California Next Generation 9-1-1 GIS Task Force facilitated by CalOES. LA County is honored to have the LA County 9-1-1 Coordinator (Ella - Representing PSAP’s) and CAMS Coordinator (Rachel – Representing GIS) work together as co-chairs of the State of California’s NG911 GIS Task Force.

For more information please contact: Rachel R. Rodriguez, eGIS (rrodriguez3@isd.lacounty.gov) 

(This post is informational only, in order to provide links to the eGIS pages for the projects.)

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